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IMPORTANT FAQ’S

getting started

About our treatments

Appointments & policies


OUR POLICIES

Policies & CLINIC Etiquette

APPOINTMENT SCHEDULING

Appointments can be booked via phone, text or email. We encourage scheduling well in advance to secure your preferred date and time.

CONFIRMATION

A confirmation email and text is sent when appointment is confirmed and deposit paid. A reminder email and text is sent 24 hours prior to your appointment. Please confirm your attendance to avoid cancellation.

CANCELATION AND RESCHEDULING

Cancellations or rescheduling requests must be made at least 48 hours before your appointment to avoid a cancellation fee. Late cancellations or no-shows may be subject to charges equivalent to 50% of the booked service price.

LATE ARRIVALS

Please arrive on time to receive the full benefit of your treatment. Arriving late may result in a shortened session or rescheduling, without a refund. Arrive 10 minutes before your appointment. More than 10 minutes late, your appointment will be cancelled.

DEPOSIT POLICY

Appointments require a deposit to secure your booking. Deposits are non-refundable but may be applied toward future services if cancellations comply with our policy.

HEALTH AND SAFETY

Clients must inform our staff of any medical conditions, allergies, or medications prior to treatment. AgelessRx reserves the right to refuse service if a treatment is deemed unsafe. Additionally, clients are required to complete an annual virtual good faith exam to be cleared for treatment, along with signed consent forms.

PRIVACY AND CONFIDENTIALITY

All client information is kept confidential and managed in accordance with privacy regulations.

For any questions regarding our booking policies, please contact the clinic directly.